At Teladoc Health UK LTD we are committed to protecting and respecting your privacy.
This privacy notice describes how Personal Identifiable Information (PII) and Personal Healthcare Information (PHI) about you may be collected, used, and disclosed, and how you can get access to this information. Please review it carefully.
The data controller is Teladoc Health UK LTD (hereinafter "Teladoc") with offices in 18 King William Street, London EC4N 7BP. Therefore, Teladoc will be the entity who will collect personal identifiable and personal protected health information.
Teladoc mainly collects your PII and PHIin order to provide you with the Service. We will never share your personal data for any purpose other than as defined in this Privacy Policy,but strictly for the purpose of rendering the Service for the benefit of the person identified by the data collected. We will permanently anonymise your personal data when you are no longer eligible for the Service.
1. Scope
Teladoc operates globally and is committed to full compliance with all applicable laws and regulations of any jurisdiction.
2. Fundamental Principles
Teladoc's privacy practices comply with the General Data Protection Regulation (EU) 2016/679 which include the following protections:
3. International Transfers
In order to better protect your data and provide you with the service, Teladoc uses in the framework of the provision of the Second Medical Opinion, data centres based in the EU and in the USA, that comply with all the privacy, security and contingency measures and regulations.
4. Contact Information & Data Protection Officer & Data Protection Authority
You may request information, file a complaint and exercise your rights data protection rights as set out below by emailing dataprotectionofficer@teladochealth.com, indicating your name, what service was used and your telephone number, and attaching your Identification Card or any other document that permits us to identify you.
If you have any questions or would like a copy of this Privacy Policy, or you believe your privacy rights have been violated, you may contact the Data Protection Officer at dataprotectionofficer@teladochealth.com. There will be no retaliation for filing any complaint or exercising any subject rights.
You may also address to the English Data Protection Authority (the Information Commissioner's Office – www.ico.org.uk-) any query, claim or issue related to data protection.
5. What Data is Collected
6. How data is used
7. Disclosure of personal data
Teladoc does not share your PII and PHI unless you expressly consent, for any purpose not defined in this Privacy Policy or necessary for the provision of the Service.
However, Teladoc may be called upon to disclose information by a duly empowered branch of Government or Court in any country in which our patients are citizen, in order to comply with EU or Union Member's legal obligations.
8. Data Retention
Teladoc will retain your PHI as long as it is needed for providing the Service to you and for the relevant statutory periods (including, for the avoidance of doubt, those in respect of any claims or disputesas may be brought by a user of the Service.
After that, and, in any case, when you are no longer eligible for the Service then your PII and PHI are securely destroyed or permanently de-identified in accordance with applicable laws. Any and all codes, links, or other data that could be used to relate the de-identified data to you are permanently destroyed.
Such permanently de-identified data is no longer PII or PHI and is retained by Teladoc indefinitely. Note that it is not possible to identify you from this de-identified data, and therefore data subject rights would not be applicable to this data.
We insist that the vendors, including doctors under contract to Teladoc that we retain to provide support services to Teladoc, adhere to our Privacy Policy and Principles as well as their roles and responsibilities in complying with them.
9. Security Enforcement
We safeguard your personal data with tested and certified technical and organisational security controls. We educate our staff and service providers on our Privacy Policy and principles as well as their roles and responsibilities in complying with them.
10. Access to and keeping up to date your personal data
We strive to keep your personal data accurate and current; and we will update or disclose it to you whenever you request us to do so. You are responsible for communicating modifications, rectifications or additions to your personal information in order that Teladoc may change it accordingly and keep it current.
You are able to access information held about you and can correct or delete it if it is inaccurate.
11. Access to our services
Access to Teladoc sites are accesses controlled and restricted to registered adult patients, parents or guardians of minor patients; and our own staff of Health Professionals. Teladoc has implemented manual and technical, physical and electronic security controls to best ensure that our systems and data are secure. These controls are continuously monitored and upgraded as required by changing business processes, new data security threats and as better security controls become available.
12. Payment Data
Teladoc does not use PII or PHI for payments.